Of 283 patients seen across 9 workdays, 93 returned surveys (33%).
Responses are summarized below:
Patients very satisfied with their visit: 95% (88 of 93)
Percent very satisfied with administrative staff: 97% (90 of 93)
Percent very satisfied with physician/ speech pathologist care: 94% (87 of 93)
Percent who would be very likely to recommend BVI to friend or colleague 98% (91 of 93)
Time after appointment the consultation began
0-15 minutes: 66%
15-30 minutes: 23%
30-45 minutes: 8%
> 45 minutes: 3%
The only two negative comments received were:
1. “Provide better driving instructions on ONE page”
2. “Too many pages!”