| Contact
us
Address
BASTIAN VOICE INSTITUTE
3010 Highland Parkway Suite 550
Downers Grove, IL 60515
Telephone: (630) 724-1100
Fax: (630) 724-0084
Scheduling
A word to our out-of-town patients and
visitors
For your convenience, here are links to
hotels in the area of Bastian Voice Institute, as well
as travel directions.
Bastian Voice Institute cares for individuals
not only from the Chicagoland region but also from across
the nation and other countries. We will do our best to facilitate
visits by patients from out of town, in order to accomplish
the maximum possible in a short period of time. Please direct
inquiries to:
An important note about scheduling: Sometimes
individuals consulting at BVI are only seeking a second opinion.
Others, however, come to us entertaining surgery, based on
opinions from elsewhere. This happens most frequently in the
case of those who need vocal fold microsurgery. For the convenience
of such patients, we often tentatively schedule surgery for
the day following the consultation.
- In this way, if surgery is clearly indicated and mutually
agreed upon by physician and patient, both consultation
and surgery can be accomplished in the context of a single
visit to Downers Grove.
- If surgery is not needed or desired, it is a simple matter
to cancel the scheduled surgery.
Our staff would be happy to explain
this arrangement to you more fully by phone.
Insurance Precertification
For specific questions regarding billing
and/or insurance contact:
Directions
- By automobile
- Please note that Mapquest indicates
entry to our building from Highland Avenue. In fact,
you must enter from 31st Street. From the intersection
of Highland and 31st, proceed a few hundred feet east
on 31sth Street before turning north onto Highland Parkway.
Please see our directions for detailed step-by-step
instructions.
- By
train
For questions or concerns about billings
and insurance, contact:
Hours
Bastian Voice Institute is typically, but
not always, open as follows:
- From 8:00 a.m. to 5:00 p.m. daily,
Monday through Friday.
- From 8:00 a.m. to noon on the
second Saturday of the month.
Clinician hours
Robert W. Bastian, M.D.
| DAY |
LOCATION |
TIME |
TYPE OF SERVICE |
| Monday |
Good Samaritan Hospital |
7:00 a.m. – 3:00 p.m. |
In-Patient Surgery |
| Tuesday |
Bastian Voice Institute |
8:00 a.m. – 4:00 p.m. |
Return Patient Visits |
| Wednesday |
Midwest Center for Day Surgery |
7:00 a.m. – 12:00 p.m. |
Out-Patient Surgery |
Wednesday
1st only |
Bastian Voice Institute |
1:00 p.m. – 4:00 p.m. |
Videoendoscopy Procedures; Return Patient Office Visits |
Thursday
|
Bastian Voice Institute |
8:00 a.m. – 4:00 p.m. |
New Patient Visits |
| Friday (not including 2nd Friday of each month) |
Bastian Voice Institute |
7:00 a.m. -
11:00 a.m.
12:00 p.m. – 3:00 p.m. |
MCDS
Spasmodic Dysphonia Patients (Botox) |
| Saturday (2nd of each month only) |
Bastian Voice Institute |
8:00 a.m. – 11:30 p.m. |
Spasmodic Dysphonia Patients (Botox) |
Brent E. Richardson, M.D.
| DAY |
LOCATION |
TIME |
TYPE OF SERVICE |
| Monday |
Bastian Voice Institute |
8:00 a.m. – 4:00 p.m. |
New and Return Patient Visits |
| Tuesday /Thursday |
Midwest Center for Day Surgery/Good Samaritan Hospital
|
7:00 a.m. –2:00 p.m. |
Out-Patient (MCDS) or In-patient (GSH) Surgery |
Wednesday 2nd, 3rd and 4th only
|
Bastian Voice Institute |
8:00 a.m. – 4:00 p.m. |
New, Return, and Spasmodic Dysphonia (Botox) Visits |
| Friday |
Bastian Voice Institute |
8:00 a.m. – 11:30 a.m. |
New, Return, and Spasmodic Dysphonia (Botox) Visits |
Lori L. Sonnenberg, M.M., M.A., CCC-SLP
W. Nathan Waller, M.M., M.A, CF-SLP
| DAY |
LOCATION |
TIME |
TYPE OF SERVICE |
Monday
Wednesday
Friday
|
Bastian Voice Institute |
8:30 a.m. – 4:00 p.m. |
Return Patients |
Tuesday Thursday |
Bastian Voice Institute |
8:30 a.m. – 4:00 p.m. |
New Patients |
Surgical Scheduling
Both in-patient and out-patient surgeries
are scheduled by our clinical personnel or practice manager.
This can be done in one of several ways:
- Onsite: Make an appointment at the
conclusion of a physician consultation, for a date typically
a few weeks later.
- By telephone: Call (630) 724-1100 during
regular clinic hours to request your preferred date for
surgery (and consultation if you have not yet seen a physician).
- By voice-mail: If the clinical staff
is temporarily unavailable during regular business hours,
or if you call after normal hours, you can access the triage
mailbox and your call will be returned within 24 hours.
- Because of privacy concerns, we cannot
currently accept requests via e-mail.
How to request a prescription refill
We attempt to respond to your prescription
refill request within 24 hours. Please use one of the following
methods:
- PREFERRED: Have your pharmacy send
a request via fax to (630) 724-0084.
- Call to make your request: call (630)
724-1100 during normal practice hours.
- By triage voice-mail after normal hours
to receive a response within two business days.
How to request test results
Test results may be obtained from Bastian
Voice Institute in one of the following ways:
- Telephone: Call (630) 724-1100
(triage office) during regular hours.
- BVI voice-mail: After business
hours choose “triage” on the office phone
message menu and leave your request along with a daytime
and evening phone number. We will attempt to return your
call within 24 hours.
- Fax: Send your request to (630) 724-0084,
along with your daytime and evening phone numbers or secure
fax number. We will attempt to respond within 24 hours.
Our cancellation policy
Bastian Voice Institute requests the courtesy
of a call 48 business hours prior to cancellation of your
appointment.
BVI registration
forms
If you prefer to fill our forms out in
advance of your appointment, please download and print one
or more of the following forms:
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